Tickets- May 2014

Submitting a Ticket can be very confusing. First to contact a GM you would need to go into mail>gm(last option)> contact us(on bottom) then after it loads there is a form there is a drop down menu for you to select an option and then another area to give a brief description and a larger area to give a detailed description. The more information you can give the better.

Some things to consider when sending a ticket:

1. Always submit a ticket in English if possible ALL Gms are fluent in english so an english ticket will be responded to faster. Gms are not allowed to respond to a ticket unless they are fluent in the language.
2. GM's cannot see tickets submitted by gold players 
3. If you feel that your issue will need to be escalated to developers the gms will need to know your server, coordinates and your nickname. As well as a description thats it NEVER your password.
1. If its for a password reset they need more information to verify the account is yours. 
4. always try to exit the game and restart the program before sending a ticket 70% of all missing item tickets can be solved in this manner.